PRIVACY POLICY FOR MERCHANT NAD VENDOR

Welcome to vooket, this Privacy Policy explains how we collect, use, disclose, and protect the information of vendors, merchants, and business partners who use our platform to sell products or provide services such as food, grocery, or other deliveries through our app. By registering as a vendor on our platform, you agree to this Privacy Policy and the Terms of Use

• Information We Collect

  We may collect the following types of information from vendors:

  A. Personal Information

  • Full name or business name
  • Email address
  • Phone number
  • Business address or store location
  • GST number or business registration details
  • Identity verification details (e.g., Aadhaar, PAN, or government ID)

  B. Business & Financial Information

  • Bank account details for payments and settlements
  • Tax-related information
  • Product/service listings, pricing, and order details

  C. Device & Technical Information

  • Device type, operating system, and app version
  • IP address and login activity
  • Location data (if applicable for order management)

  D. Usage Information

  • Interactions with the app or dashboard
  • Order fulfillment history and performance metrics
  • Communication with customers or support teams

• How We Use Your Information

  We use the information collected to:

  • Create and manage vendor accounts
  • Verify vendor identity and business eligibility
  • Facilitate order processing and delivery
  • Process payments and generate invoices
  • Provide technical and customer support
  • Improve app performance and vendor experience
  • Comply with legal and regulatory requirements
  • Send important notifications (policy updates, promotions, etc.)

• Sharing of Information

  We may share vendor information with:

  • Customers: basic business details (store name, contact, address) for order and delivery purposes
  • Delivery partners: to coordinate order pickups and deliveries
  • Payment gateways and banks: for processing vendor payouts
  • Service providers: for analytics, cloud hosting, and communication tools
  • Government or legal authorities: when required by law or to resolve disputes

  We do not sell or rent vendor data to third parties.

• Data Storage and Security

  We use industry-standard encryption and secure servers to store vendor information. Access to personal and business data is restricted to authorized personnel only. However, no online platform is completely secure, and vendors use our services at their own risk.

• Data Retention

  We retain vendor data as long as your account is active or as required by law for accounting, tax, or regulatory purposes. Vendors may request account deletion by contacting us at [support email], but certain data may be retained as required by law.

• Your Rights

  Vendors may:

  • Access or update their account details
  • Request correction of inaccurate information
  • Request deletion or deactivation of their account
  • Withdraw consent for non-essential data processing

  To exercise these rights, contact us at [support email or contact form link].

• Cookies and Tracking

  Our app may use cookies, analytics, or similar technologies to improve performance and monitor usage. Vendors can manage cookie preferences through browser or device settings.

• Third-Party Links

  Our platform may contain links to third-party services (like payment gateways or logistics providers). We are not responsible for their privacy practices, and vendors should review their privacy policies before using those services.

• Updates to This Policy

  We may update this Privacy Policy periodically. Vendors will be notified of significant changes via email or app notifications. Continued use of the platform after such updates implies consent to the revised policy.

• Contact Us

  If you have any questions or concerns about this Privacy Policy, please contact us at:

  EMail: vendorsupport@vooket.com

  Phone: +91 7684074299

  Address: Plot No.-56/1079,56/1093, Shiva shakti Mess, Sub-Registrar office Road Alada, Khaira, Balasore, Odisha-756048