PRIVACY POLICY FOR CUSTOMER

Welcome to vooket, We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application and related (“Services”). By using vooket, you agree to the practices described in this Privacy Policy.

  • Information We Collect

    We collect the following types of information to provide and improve our services:

      a. Personal Information

    • Full name
    • Mobile number
    • Email address
    • Delivery address
    • Payment details (processed securely through third-party payment gateways)
    • Profile photo (if provided)

      • b. Location Information

      We collect your live location to:

      • Show nearby restaurants, grocery stores, and drivers
      • Enable order pickup and delivery
      • Track ride locations for bike/auto taxi services

      c. Device Information

      • Device type, model, and operating system
      • App usage data and crash logs
      • IP address and mobile network information

      d. Transactional Data

      • Order and payment history
      • Delivery and ride details
      • Vendor and driver interactions

  • How We Use Your Information

    We use the collected information to:

    • Create and manage your account
    • Process orders, payments, and deliveries
    • Provide customer and driver support.
    • Improve app performance and user experience
    • Send updates, promotions, and service notifications
    • Comply with legal and regulatory obligations

  • Sharing of Information

    We may share your information with:

    • Vendors & delivery partners (to fulfill your orders)
    • Drivers (for pickup and drop-off services)
    • Payment gateways (for processing secure payments)
    • Service providers (for SMS, email, analytics, and support services)
    • Law enforcement (if required by law or to prevent fraud or misuse)

      • We do not sell or rent your personal data to any third parties.

  • Data Security

    We use industry-standard security measures to protect your personal information. However, please note that no method of transmission over the internet is 100% secure.

  • Data Retention

    We retain your information for as long as necessary to:

    • Provide our services
    • Comply with legal requirements.
    • Resolve disputes and enforce our policies

  • Your Rights

    You have the right to:

    • Access or update your personal information
    • Request deletion of your account or data

      • To exercise these rights, contact us at support@vooket.com.

  • Cookies and Tracking

    We may use cookies and similar technologies to improve your app experience, analyze usage, and personalize content.

  • Third-Party Links

    Our app may contain a links to third-party services (like payment gateways, maps, etc.). We are not responsible for their privacy practices. Please review their policies before using those services.

  • Children’s Information

    Another part of our priority is adding protection for children. While using the internet. We encourage parent and guardians to observe, participate in, and/or monitor and guide their online activity. VOOKET does not knowingly collect any personal data from minors children under the age of 18. If you think that your children provided this kind of information on our website, we strongly encourage parent and guardians to contact us immediately and we will do our best efforts to promptly remove such information from our records.

  • Changes to This Policy

    We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated date.

  • Data Privacy

    Your business and transaction data will be processed as per our Vendor Privacy Policy. By using the platform, you consent to the collection and use of your data for operational and compliance purposes.

  • Modifications

    vooket reserves the right to update or modify these Terms at any time. Any significant changes will be notified via email or the vendor dashboard.

  • Governing Law and Dispute Resolution

    • These Terms shall be governed by and construed in accordance with the laws of India.
    • Any disputes shall be subject to the exclusive jurisdiction of the courts in Your City / State.

  • Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us at:

    EMail: support@vooket.com

    Phone :+91 7684074299

    Address :Plot No.-56/1079,56/1093, Shiva shakti Mess, Sub-Registrar office Road Alada, Khaira, Balasore, Odisha-756048