This Cancellation Policy outlines the terms under which customers can cancel orders or rides placed through our multi-vendor platform (the “App”), which provides food delivery, grocery delivery, and transportation services (bike, auto, and taxi). By using our App, you agree to the terms of this policy.
Customers may cancel an order at no charge before the vendor or delivery partner accepts the order.
Once an order is accepted by the vendor or assigned to a delivery partner, cancellation may not be free.
If the vendor or delivery partner cancels the order due to stock unavailability, location issues, or other valid reasons, the customer will receive a full refund.
As a vendor on our platform, you agree to:
Customers can cancel a ride request before a driver is assigned without any charge.
Once a driver has been assigned, a nominal cancellation fee may apply to compensate the driver for time and travel.
If the driver has arrived at the pickup location and waited beyond the grace period (usually 5 minutes), the full or partial fare may be charged.
If a driver cancels the ride, the customer will not be charged any cancellation fee.
If the customer is unavailable or unresponsive at the delivery or pickup location, the order or ride may be marked as “No-Show”, and applicable charges may be deducted
Cancellations made due to system errors, payment failures, or force majeure events (such as accidents, natural disasters, or technical failures) will not attract any cancellation fee.
We reserve the right to modify or update this Cancellation Policy at any time. Any changes will be reflected in the App, and continued use of the services will be considered as acceptance of the updated terms.
For cancellation or refund-related queries, please contact our support team at:
EMail: support@vooket.com
Phone: +91 7684074299
Address: Plot No.-56/1079,56/1093, Shiva shakti Mess, Sub-Registrar office Road Alada, Khaira, Balasore, Odisha-756048