PRIVACY POLICY FOR PILOT

This Privacy Policy explains how vooket collects, uses, discloses, and protects the personal information of riders and delivery partners who use the vooket platform to provide delivery or transportation services. By registering or using the vooket app as a Rider/Delivery Partner, you agree to this Privacy Policy.

  • Information We Collect

    We collect the following types of information when you register and use our platform:

      a. Personal Information

    • Full name
    • Mobile number
    • Email address
    • Profile Picture Mandatory
    • Date of Birth
    • Address or City of Operation
    • Identity Proof (e.g., Aadhaar, PAN, Driving License, RC Book)
    • Bank Account Details or UPI ID (for payments and withdrawals)

      • b. Device and App Information

      • Device model, operating system, and version
      • App usage data and crash reports
      • IP address and device identifiers

      c. Location Information

      • Real-time GPS location while you are online in the app for delivery or ride purposes
      • Real-time GPS location while you are online in the app for delivery or ride purposes

      d. Vehicle Information

      • Vehicle type, registration number, and related documents

      e. Transaction Information

      • Earnings, completed deliveries/rides, commissions, incentives, and payment history
      • Weekly amount earning monthly amount earning and weekly amount earning history are visible

  • How We Use Your Information

    We use your personal data to:

    • Create and manage your Rider/Delivery Partner account
    • Match you with nearby customers and merchants
    • Track and display live locations for orders and rides
    • Calculate fares, incentives, and payments
    • Communicate with you about deliveries, rides, or support issues
    • Ensure compliance with legal and safety requirements
    • Improve app performance and user experience
    • Prevent fraud and misuse of our services

  • Sharing of Information

    Sharing of Information

    • Customers and merchants: Basic details (name, contact number, vehicle details, live location) to facilitate orders and rides
    • Payment partners: For processing payments and settlements
    • Third-party service providers: For identity verification, background checks, analytics, or technical support
    • Government authorities or law enforcement: When required by law or in case of disputes, fraud, or safety incidents

      • We never sell your personal data to third parties.

  • Data Retention

    We retain your data as long as your account remains active or as required by law for tax, audit, or legal compliance. If you delete your account, we will retain only necessary records as per legal requirements.

  • Data Security

    We use advanced encryption, secure servers, and restricted access controls to protect your data from unauthorized access, loss, or misuse. However, no method of data transmission over the internet is 100% secure, and you acknowledge this risk.

  • Your Rights

    You have the right to:

    • Access and update your personal information
    • Request deletion of your data (subject to legal obligations)
    • Withdraw consent for certain data uses
    • Contact us regarding any privacy concerns

      • You can exercise these rights through the app settings or by contacting us.

  • Updates to this Policy

    We may update this Privacy Policy from time to time. Any changes will be notified within the app or on our website. Your continued use of the platform after such updates constitutes acceptance of the revised policy.

  • Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us at:

    EMail: pilotsupport@vooket.com

    Phone: +91 7684074299

    Address: Plot No.-56/1079,56/1093, Shiva shakti Mess, Sub-Registrar office Road Alada, Khaira, Balasore, Odisha-756048